Shipping policy
Shipping Policy
At Pixie Cloth, we're committed to getting your order to you quickly and reliably, wherever you are in the world. We ship internationally and pride ourselves on a high standard of service and responsiveness.
Delivery Timeframes
Your order goes through two stages before it reaches you:
1. Processing (24–48 hours) We confirm your order, carry out a quality check, and carefully package your items ready for dispatch.
2. Delivery (approximately 6–12 days) This is the time your order takes to travel from our international shipping centre to your door.
Estimated delivery times:
- USA: 6–12 days
Peak season delivery times:
- USA: 6–15 days
Please note: delivery estimates don't include any potential delays from customs or duties. Deliveries may also take longer during peak periods such as Christmas, New Year, Black Friday, and Valentine's Day.
Import Fees
Depending on your location, import fees or duties may be charged when your order is delivered. These fees are set by your local customs authority, are not included in your order total, and are not covered or refunded by Pixie Cloth.
Tracking Your Order
Once your order is placed, you'll receive a tracking code within a few days. This code becomes active around 3–5 business days after it's issued, as it registers across the carrier networks. You can then use it to follow your delivery every step of the way.
Questions About Your Order?
Need help? Check our FAQs first, or reach out to our support team any time at support@pixiecloth.com — we're happy to help.