Refund policy
Returns & Refunds
At Pixie Cloth, we're committed to helping you keep your home spotless with cleaning products you can count on. If something isn't right, we'll do everything we can to make your return quick and hassle-free.
30-Day Returns
You have 30 days from the date of delivery to request a return — even if you've already used the product. We stand behind Pixie Cloth, and we want you to be completely happy with it.
Return Eligibility
To be eligible, items must be returned in their original condition and packaging, exactly as they arrived.
How to Start a Return
- Email our support team at support@pixiecloth.com
- Include your order number and a quick note on why you're returning the item (or how we could do better — we're always listening).
We'll take it from there and guide you through the next steps.
Return Shipping
You're responsible for return shipping costs, unless:
- The return is due to an error on our part, or
- The item arrived defective, damaged, or incorrect.
In those cases, we'll cover everything and get a replacement out to you as fast as possible. Please report any defect, damage, or wrong item within 14 days of delivery so we can put it right quickly.
Please note: shipping delays caused by customs clearance are outside our control and aren't eligible for a return on that basis alone.
Refunds
Once we receive and inspect your return, we'll email you with a decision. If approved, your refund is issued to your original payment method within 7 business days. Depending on your bank, it may take a little longer to appear in your account.
Exchanges
Want a different size or quantity instead? Just let us know when you start your return, and we'll sort an exchange where stock allows.
Damaged or Defective Items
If your order arrives damaged or faulty, contact us right away at support@pixiecloth.com. To help us resolve it fast, please include a clear photo or short video showing the issue. We'll then arrange a replacement or refund and walk you through the return.
Non-Returnable Items
Limited edition and special-offer items are non-returnable.
Order Cancellations
Need to cancel? Orders can be cancelled within 12 hours of purchase — just email support@pixiecloth.com and we'll stop it before it ships.
Get in Touch
Questions about returns or anything else? Our support team is here to help at support@pixiecloth.com.
This policy applies to all countries.